Privacy policy

OnDrive Ltd., a company registered in Bulgaria, is committed to protecting the personal data of its customers and visitors to the website https://ondrive.bg. This Privacy Policy explains how we process and store your personal data in connection with the services we provide for the servicing of passenger cars and vans.

We process your information solely on the basis of the General Regulation of the applicable legislation, better known as the GDPR, and in accordance with the Personal Data Protection Act (PDPA).

I. What personal data we collect

Personal data is all information relating to an identified or identifiable natural person, for example names, addresses, telephone numbers or email addresses that express the identity of a given person.

1. Contact information: This includes your name, address, phone number and email address.

2. Vehicle information: Registration number, make and model of the vehicle.

3. Service history: Details of the service work and repairs carried out by us.

4. Information collected through the website: This may include IP addresses and user behaviour.

II. Purposes of processing

We process your personal data for the following purposes:

• to provide high‑quality service;

• to communicate with clients regarding the services we offer, as well as to respond to user inquiries submitted via the contact form;

• to manage customer requests and inquiries;

• to improve the website and the services we provide;

• for our own advertising and advertising by third parties;

• for market research and audience measurement within what is permitted by law or based on consent.

III. Use of “cookies”

“Cookies” are short text files or small packets of information that are stored by the Internet browser on your end device (computer, tablet, laptop or mobile phone) when you visit various websites and pages on the Internet. The main purpose of “cookies” is to make the user recognisable when they return to the Website. Some “cookies” have more specific uses, such as remembering user behaviour on the site and making it easier for the user to use the Website.

1. Types of cookies we use:

   1. strictly necessary cookies – these cookies are essential for the functioning of the website and cannot be disabled;

   2. functional cookies – improve the functionality and personalisation of the site;

   3. analytical cookies – this type collects anonymous information about how visitors use the site;

   4. advertising cookies – used to deliver adverts that are more relevant to you.

2. Managing cookies

You can control and manage cookies through your browser settings. Please note that completely disabling the use of all cookies may affect the functional performance of the site, its efficiency and access to certain information.

IV. Tools and applications

1. Google Maps

The use of Google Maps is in our interest in making it easy to locate the places listed by us on the website. This represents an overriding legitimate interest on our part within the meaning of Article 6(1)(f) of the GDPR.

2. Google Analytics

For analysing user behaviour, creating pseudonymous user profiles, enriching pseudonymous user data with information specific to the target group provided by Google, retargeting, testing user behaviour, and tracking conversions in connection with Google Ads.

3. Google Tag Manager

For managing website tags via a user interface and integrating program codes into our websites.

4. Google Ads

For placing ads, remarketing and tracking conversions.

5. Social media plugins

The site uses social plugins of the social networks Facebook and Instagram, which may also use cookies and active modules.

6. Google reCAPTCHA

In certain cases we use the reCAPTCHA service to ensure an appropriate level of data security for the use of contact forms. It serves to recognise whether the input is made by a natural person or by machine or automated processing. This represents an overriding legitimate interest on our part within the meaning of Article 6(1)(f) of the GDPR. For this purpose, the data protection rules applicable to Google LLC apply.

7. Viber and WhatsApp

In some cases we use these applications to communicate with users of our website who have expressly requested this method of communication.

V. Data sharing

We have assigned tasks such as marketing services, contract management, programming, data hosting and hotlines to external service providers. Their activities are subject to regular monitoring, in particular with regard to the careful handling and protection of the personal data they store. All of them are bound by confidentiality and compliance with legal requirements.

In all other cases, personal data may be shared with third parties only where required by law or by court order.

VI. Security measures

We apply all necessary technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss or destruction.

VII. Rights of data subjects

You have the right to obtain from us confirmation as to whether or not your personal data are being processed and, where applicable, to obtain access to them. You also have the right to:

• request access to your personal data;

• request the rectification of inaccurate or incomplete data;

• object to the processing of your data;

• request the restriction or erasure of your personal data.

VIII. Data storage

Personal data is stored for the period necessary to achieve the purposes for which it was collected.

IX. Changes to the policy

OnDrive Ltd. reserves the right to update this Privacy Policy. Any changes made will be published on our website.

X. Contacts

For questions regarding this policy or your personal data, please contact us at: Varna, Mladost district, Hristo Smirnenski Street 29, or by phone: +359 87 531 32 39.

If you believe that the way we process your data violates the personal data protection rules or that your rights have been infringed, you may contact the competent supervisory authority in your country. The supervisory authority in the Republic of Bulgaria is the Commission for Personal Data Protection.